The purpose of this document (“Data Privacy
Policy”) is to inform you of how Pantai Holdings Sdn Bhd, including but not
limited to its subsidiaries, related corporations or any of its affiliates
(collectively, the "Parkway Pantai Group”, “us”, “we” or “our")
manages Personal Data (as defined below) which is subject to the Malaysia
Personal Data Protection Act 2010 (Act 709) (“the Act”).
Please take a moment to read this Data Privacy
Policy so that you know and understand the purposes for which we collect, use
and disclose your Personal Data.
By interacting with us, submitting information to
us, or signing up for any products and services offered by us, you agree and
consent to the Parkway Pantai Group, as well as its representatives and/or
agents collecting, using, disclosing and sharing amongst themselves your
Personal Data, and disclosing such Personal Data to our authorised service
providers and relevant third parties in the manner set forth in this Data
supersede nor replace any other consents you may have previously provided to
Parkway Pantai Group in respect of your Personal Data, and your consents herein
are additional to any rights which any member of the Parkway Pantai Group may have
at law to collect, use or disclose your Personal Data.
Parkway Pantai Group may from time to time update
with our future developments, industry trends and/or any changes in legal or
regulatory requirements. Subject to your rights at law, you agree to be bound
time on our website https://www.pantai.com.my/Privacy-Policy
Please check back regularly for updated information
on the handling of your Personal Data.
1. Personal Data
1. In this Data
an individual who can be identified (a) from that data; or (b) from that data
and other information to which we have or are likely to have access, including
data in our records as may be updated from time to time.
2. Examples of such
Personal Data you may provide to us include (depending on the nature of your
interaction with us) your name, NRIC, passport or other identification number,
telephone number(s), mailing address, email address, personal health
information and any other information relating to any individuals which you
have provided us in any forms you may have submitted to us, or via other forms
of interaction with you.
2. Collection of
1. Generally, we
collect Personal Data in the following ways:
1. when you submit any
form, including but not limited to customer inquiry forms or other forms
relating to any of our services;
2. when you enter into
any agreement or provide other documentation or information in respect of your
interactions with us, or when you use our services;
3. when you interact
with our staff, including customer service officers, for example, via telephone
calls (which may be recorded), letters, fax, face-to-face meetings, text
messages, social media platforms and emails;
4. when you interact with
us via our websites or use services on our websites;
5. when you request
that we contact you or request that you be included in an email or other
6. when you respond to
our promotions, initiatives or to any request for additional Personal Data;
7. when you submit an
employment application or when you provide documents or information including
your resume and/or CVs in connection with any appointment as an officer,
director, representative or any other position;
8. when your images
are captured by us via CCTV cameras while you are within our premises, or via
photographs or videos taken by us or our representatives when you attend our
9. when you are
contacted by, and respond to, our marketing representatives and customer
10. when we seek
information about you and receive your Personal Data in connection with your
relationship with us, including for our products and services or job
applications, for example, from business partners, public agencies, your
ex-employer, referral intermediaries and the relevant authorities; and/or
11. when you submit
your Personal Data to us for any other reasons.
2. When you browse our
website, you generally do so anonymously but please see paragraph 6 below for
information on cookies and other technologies which we have implemented on our
website. We do not, at our website, automatically collect Personal Data unless
you provide such information to us.
3. If you provide us
with any Personal Data relating to a third party (e.g. information of your
spouse, children, parents, and/or employees), by submitting such information to
us, you represent to us that you have obtained the consent of the third party
to provide us with their Personal Data for the respective purposes.
4. You should ensure
that all Personal Data submitted to us is complete, accurate, true and correct.
Failure on your part to do so may result in our inability to provide you with
the products and services you have requested, or delays in providing you with
products and services you have requested, or processing your applications.
5. We will never
knowingly collect or solicit Personal Information from individuals under the
age of eighteen (18) without first obtaining verifiable parental consent. If
you are under the age of 18 you should not provide information to us. If we
become aware that a person under 18 has provided Personal Information to us
without verifiable parental consent (as may be the case where the information
is provided via our website), we will remove such Personal Information from our
3. Purposes for the
Collection, Use and Disclosure of Your Personal Data
2. In addition, Parkway Pantai
Group collects, uses and discloses your Personal Data for the following
purposes depending on the nature of our relationship:
Disclosure of Personal Data
Beacons, and Similar Technologies on the website
1. When you visit or
interact with our sites, services, we or our authorized service providers may
storing information to help provide you with a better, faster, and safer web
2. The information
collected by us or our authorised service providers may recognise a visitor as
a unique user and may collect information such as how a visitor arrives at our
sites, what kind of browser a visitor is on, what operating system a visitor is
using, a visitor's IP address and a visitor's click stream information and time
stamp (for example, which pages they have viewed, the time the pages were
accessed and the time spent per web page).
web beacons and similar technologies by us on our website has different
functions. They are either necessary for the functioning of our services, help
us improve our performance, or serve to provide you with extra functionalities.
They may also be used to deliver content that is more relevant to you and your
interests, or to target advertising to you on or off our sites.
Cookies – Small text
files (typically made up of letters and numbers) placed in the memory of your
browser or device when you visit a website or view a message. Cookies allow a
website to recognize a particular device or browser. There are several types of
Cookies can be disabled or removed by tools that
are available in most commercial browsers. The preferences for each browser you
use will need to be set separately and different browsers offer different
functionality and options.
Web beacons - Small
graphic images (also known as “pixel tags” or “clear GIFs”) may be included on
our sites and services. Web beacons typically work in conjunction with cookies
to profile each unique user and user behaviour.
Similar technologies –
Technologies that store information in your browser or device utilizing local
shared objects or local storage, such as flash cookies, HTML 5 cookies, and
other web application software methods. These technologies can operate across
all of your browsers.
We may use the terms “cookies” or “similar
technologies” interchangeably in our policies to refer to all technologies that
we may use to collect or store information in your browser or device or that collect
information or assist in identifying you as a unique user in the manner
4. We offer certain
site features and services that are available only through the use of these
technologies. You are always free to block, delete, or disable these
technologies if your browser so permits. However, if you decline cookies or
other similar technologies, you may not be able to take advantage of certain
site features or services tools. For more information on how you can block,
delete, or disable these technologies, please review your browser settings.
8. Third-Party Sites
Our website may contain links to other websites
operated by third parties, including for example our business partners. We are
not responsible for the data protection practices of websites operated by third
parties that are linked to our website. We encourage you to learn about the
data protection practices of such third party websites. Some of these third
party websites may be co-branded with our logo or trade mark, even though they
are not operated or maintained by us. Once you have left our website, you
determine how they will handle any information they collect from you.
9. Contacting Us –
Withdrawal of Consent, Access and Correction of your Personal Data
1. Parkway Pantai
Group has procedures in place in order to receive and respond to enquiries
about our policies and practices relating to its handling of Personal
Information. Any complaint or enquiry should be made in writing and addressed
as shown below. If there are any questions or concerns regarding this Privacy
Policy or the data collection practices outlined herein, please contact us as
1. by Email: [email protected]
2. by Mail: Chief
Privacy Officer, Parkway Pantai Malaysia Operations Division, Pantai Medical Centre Sdn Bhd, Level 6, Block A, Pantai Hospital Kuala Lumpur, 8, Jalan Bukit Pantai, 59100, Kuala
2. You are reminded
not to send via unencrypted means (such as email) sensitive information such as
passwords, credit card information etc.
3. Please note that if
your Personal Data has been provided to us by a third party (e.g. a general
practitioner or your employer), you should contact that organisation or
individual to make such queries, complaints, and access and correction requests
to Parkway Pantai Group on your behalf.
4. If you withdraw
your consent to any or all use of your Personal Data, depending on the nature
of your request, Parkway Pantai Group may not be in a position to continue to
provide its products and services to you, or administer any contractual
relationship in place, which in turn may also result in the termination of any
agreements with Parkway Pantai Group, and your being in breach of your
contractual obligations or undertakings. Parkway Pantai Group’s legal rights
and remedies in such event are expressly reserved.
5. Governing Law
respects by the laws of Malaysia.
Effective Date : 10th October, 2018